FAQs

. What is the shipping time for my order?

1)Domestic orders: Typically arrive within 7-15 business days after processing.

2)International orders: Can take 15-30 business days depending on the destination.

2. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this number on the courier’s website to track your package.

3. Do you offer free shipping?
Yes! We offer free shipping on orders over ₹500. For orders below that, a nominal shipping fee will be applied at checkout.

4. How can I return an item?
You can return any eligible item within 30 days of delivery. Please contact our customer support at purecart377@gmail.com or use our Contact Us page to initiate the return process.

5. What are the conditions for returns?

1)Items must be unused, in original packaging, and in new condition.

2)Certain items, such as personalized products or health and beauty products, are non-returnable.

6. How do I exchange an item?
If you need to exchange an item for a different size, color, or variant, contact our customer support team. Exchanges are subject to stock availability and require you to return the original item first.

7. What should I do if I received a damaged or defective item?
Please contact us within 7 days of receiving your order with clear images of the damage or defect. We will offer a replacement or refund depending on the situation.

8. How long will it take to get a refund?
Refunds are processed within 7-10 business days after receiving the returned item. Please note that your bank or payment provider may take additional time to reflect the refund.

9. Can I change my order after it’s been placed?
Once an order is placed, it is processed quickly. If you need to make any changes, please contact us within 24 hours of placing the order, and we will do our best to accommodate your request.

10. How can I contact customer support?
You can reach us by:

1)Email: purecart377@gmail.com

2)Phone: 7657800186 (Mon-Sat, 10 AM - 6 PM IST)

3)Live Chat on our website during business hours

11. Do you offer gift cards?
At the moment, we do not offer gift cards, but we are working on launching this feature in the future. Stay tuned!

12. What if my order is delayed?
While we strive to ship your orders on time, delays can sometimes occur due to external factors like weather or courier issues. If your order is delayed, please contact us, and we’ll provide an update.